Hospitality & Tourism Final Exam Review

Which of the following industries is considered to be the largest and most varied?

• Recreation

• Food and beverage

• Lodging

• Travel

A chain is when one or more establishments are under the same name and ownership.

• True

• False

A franchise is the right to do business using

• a new brand and products

• the same brand but offering different products

• the same brand and products of another

• a new brand and a mix of new and old products

The recreational industry is:

• organizing and promoting travel

• moving from one place to another

• activities that people do for fun

• providing accommodations for guests

Hospitality and tourism is composed of 5 industries. Which one does NOT belong?

• Recreation

• Food and beverage

• Lodging

• Events

An example of a front-of-the-house employee would be?

• Chef

• Line cook

• Dish washer

• Waitress

There are 11 specific critical moments in the hospitality and tourism industry. Which of the following does NOT belong?

• Check

• Building entrance

• Aesthetic

• Arrival of food

A customer service plan has three specific parts. Which of the following is the only one that belongs?

• Retain customers

• Not caring about a guests needs

• Handling issues without thought

Hospitality businesses need to satisfy both

• physical and emotional needs of customers

• physical and psychological needs of customers

• psychological and emotional

• psychological and basic needs

Professional associations work in five areas. Which one does NOT belong?

• Professional development

• Career readiness

• Standards and ethics

• Networking