
Sales
Authored by omar abdelaziz
Computers
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST follow up his not clear payment through the branch after confirm with the customer that the receipt is paid through (Direct Sales Unit) CCA action .....
direct cst to any branch
Creat TT and informed cst sla 48 H
direct cst to the same branch
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If CST follow up his not clear payment through fawrry app so CCA action ....
follow mobile app payment not clear
follow E Machine payment not clear
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for payment not clear from mobile App is ...........
2 days
48 WH
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
IF CST want to Resumption after Suspension CCA action is ........
direct cst to cso
use resume from bss
create TT and informed cst SLA 2WH
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for Recharge by mistake
30 Minutes
1 H
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for Disabled by mistake
30 Minutes
1 H
1 WH
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for change port if package is super 1 and port is vdsl
48 WH
2 days
on spot
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