Complaint Letter

What is the tone used in a Complaint Letter?

• Friendly and Warm

• Cool and Polite

• Caring and Concerned

• Polite and Formal 

You may write a Complaint Letter in a situation.....

• You get the damaged products

• You get the proper products

• You get the in-time delivered products

• You get the unbroken products

How many paragraphs do you make for writing the complaint letter?

• 3

• 4

• 5

• 2

Personal complaint email: These are written by just a person, such as a consumer who wants to replace a product, gets a refund after being unsatisfied with a product/service.

• Yes

• No

Attach copies of supporting documents (What evidence do you have?) in the complaint email.

These may consist of receipts, guarantees, warranties, copies of checks you sent, and even photos, records, or videos. 

Make sure to send the originals.

• Yes

• No

The solutions you may propose to settle the problem;

• Refund

• Compensation

• Replacement

• Repair

The one who gives signature of complaint letter is...

• Production manager

• Marketing manager

• Logistic manager

• Purchasing manager

Which is the best structure of a complaint letter?

• details of problems, the solution you desire, the closing

• details of problems, the bad impact of the problem, the solution you desire, the closing

• details of problems, the bad impact of the problem, the attachments, the closings

• details of problems, the bad impact of the problem, the solution you desire, the attachments

Set your time limit at your closing paragraph

• Yes

• No

Complaint Letter is a request for an adjustment. In other words, it is a letter that describes about the damage; errors or mistakes happened to the delivered goods and therefore claims for compensation or other solutions.

• Yes

• No