Phone Conversation LLC
Quiz
•
World Languages, English
•
KG - University
•
Medium
London Learning Company
Used 66+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hello. This is John Bates. May I speak with Mr. Wilson, please?
..................... Mr. Wilson is not here right now.
I'm sorry, but
You got the wrong number
What number are you calling?
You got the wrong number
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hello. Could I speak to Susan Malden, please?
......................., please. I'll see if she is in.
Call back
Hang up
Hold on
Pick up
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I'm afraid Professor Grimes has just stepped out. Can ............... a message?
I give
I take
you give
you take
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is a
Keyboard
Dialpad
Ring
Number
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the phone is ringing, you have to ....................
Pick in the phone
Pick out the phone
Pick up the phone
Pick down the phone
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should answer a call within ____ rings.
10
4
1
3
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Always treat the customer in the same way they are treating you.
TRUE
FALSE
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