SESSION 10 - EFS2

1. I don’t feel like going out to eat. I would rather stay in and order ... from the hotel restaurant.

• records

• room service

• long-distance-calls

• None of the options is correct

2. I don’t have any cash or credit cards with me. Do you accept ...?

• personal checks

• charges

• fee

• global kart

3. We have ... of all the calls that came in while you were out Mr. Smith.

• bilss

• records

• charges

• changes

4. One of the 10 biggest mistakes we have to avoid when doing the check out is...

• Communicating The Specific Requirements

• Making Guests Wait For Long During Checkout

• Informing About Early Check-In Or Late Check-Out

• All of them are wrong

5. Do all the hotels in Peru provide the service to do the check out online and allow us to pay when we have left it (the hotel)?

• True

• False