FINAL LEADERSHIP EXAM

1.     A manager from a low-context culture queries a potential supplier in a high-context culture.  To facilitate communicating, the manager should keep firmly in mind _____.

• a.      the rank of the associate with whom she is communicating

• b. that the message is more important than the medium in high-context cultures

• c. that the receiver will NOT expect the manager to adjust her communication style to the situation

• d. B and C

1.     Which communication medium is the richest?

• a.      face-to-face

• b. written memo

• c. typed memo

• d. telephone call

• e. all of the above

The greater the cultural differences between sender and receiver, the greater the expected difficulty in communicating.  Therefore, it should be easier for an American manager to communicate with a(n) _____ subordinate than with a _____ subordinate

• a.      Australian; Greek

• b. Chinese; Japanese

• c. Argentine; Brazilian

• d. Guatemalan; Costa Rican

1.     According to Hitt, Black, and Porter, people from _____ tend to be more sensitive to status differences, age differences, and position differences than people from _____.

• a.      Singapore; India

• b. Canada; United States

• c. Venezuela; Japan

• d. Japan; United States

1.     Rich media options usually _____.

•  

  a.      provide delayed feedback

• b. include e-mail and memos

• c. provide few cues to aid in decoding

• d. provide multiple cues to aid in decoding

• d. all of the above

The stage characterized by intragroup conflict is called...

• a. adjourning

• b. forming

• c. storming

• d. norming

• e. performing

the stage characterized by close relationships is cohesiveness is called....

• a. norming

• b. forming

• c. adjourning

• d. forming

• e. performing

this type of team does not need neither a leader nor a boss

• a. problem solving team

• b. cross functional team

• c. self managed work team

• d. virtual team

In Teams leadership role is.....

• a. individual

• b. shared

• c. evident

• d. none of the above

accountability within teams is......

• a. absent

• b. self

• c. team

• d. b and c

• e. none of the above