
Protect Your CFR
Authored by Shindhujaa Moorthy
Other, English, Fun
Professional Development
Used 4+ times

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7 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are top call drivers?
Payment
Card Replacement
Transactions
MYCA
Card Cancellation
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Sam called in because his online account got locked out.
You have successfully unlocked the online account. What would you do next to protect your CFR?
Reset password
Probe on why he wants to login purpose
Navigate MYCA
Continue with VG
Send Common URL
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When replacing a card, what would you do ?
Follow address on file
Tell them expected delivery timeframe for the new card
Verify phone number
Send Common URL
4.
MULTIPLE SELECT QUESTION
45 sec • Ungraded
When making a payment.....
Click on the first bank account in the dropdown options
Suggest AutoPay
Tell the CM the confirmation will be in her email
Common URL
Introduce AUTOPAY
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When CM ask for their balance, you....
Quote total outstanding balance
Drive to digital
Ask which balance
Share payment due date
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
CM wishes to dispute a pending charge. What will you do?
Mark for dispute
Advice to contact Merchant
Common URL
Warm transfer to DGT
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CM is a new credit card user, calling to activate newly received card. What is next step?
Common URL
Offer MYCA enrollment
Advice Billing Cycle
All of the above
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