Midterm Exam Network Administrator

A ___________ is responsible for maintaining local area networks (LAN), wide area networks (WAN), internet, intranet and network segment systems.

• The systems architect

• The programmer

• The network administrator

• The project leader

The IT field is never stagnant. New technologies can put even well-established network admins behind the eight ball. This means in order to succeed you’ll need to have a passion for learning as you adapt to changing tech demands. The above description is best associated with which of the following transferable skills for an IT professional?

• Interpersonal skills

• Analyzing and critical thinking

• Curiosity and love of learning

• Time management

In the IT profession, industry there are several types of certification options as well as various levels of certifications. Of the following common industry certifications which is generally regarded as the starting point certification for a career in IT

• CompTIA Security+

• Cisco CCNA

• ISACA Certified Information Security Manager

• CompTIA A+

Typically, what type of problem tends to be more difficult to solve

• Constant problems

• Intermittent problems

• Hardware problems

• End user problems

Problem solving is a multi-step process in IT. What is the first step that an IT professional should take when investigating a problem?

• Determine the exact nature of the problem

• Determine if there are logs or benchmarks that can be viewed.

Someone signals that the File servers are down and that nobody can access their files. Which of the following questions are the most helpful when investigating this problem?

• Who is experiencing the problem?

• Who is the vendor of the server?

• When did the problem first manifest itself?

• Is the problem constant or is it intermittent?

Why is it important to always document changes made to a system?

• Can provide data for budgeting purposes

• Changes to anything in IT to fix one issue may cause other issues and can be helpful in solving problems

• Provides information on when a problem started.

• Shows who is responsible for a problem

Someone contacts the IT department to signal that the entire network is down and no one can connect to any resources. As a network administrator what is your best course of action

• Assume that the network is in fact down and needs to be fixed

• Investigate exactly who is experiencing the problem

• Reboot the entire network to see if it corrects the problem

• Consult the system logs to see who caused the problem

Which of the following is (are) known barrier(s) to problem solving?

• Taking the time to evaluate all aspects of a problem

• accepting a single point of view

• Asking too many questions

• Discourage unusual, off-the-wall ideas

_____i s a common approach t o w o r k i n g t o w a r d s a solution to a problem by getting everyone involved with the problem together to discuss ideas?

• Problem solving

• Brainstorming

• Flexible analysis

• Systems analysis