PO Consolidation

One of the objectives of optimizing the auto process is to reduce the cycle time of claims.

• True

• False

In the event of a total loss of an automobile, it is not necessary to have the insured's consent to move their vehicle.

• True

• False

Answer explanation

We must always have permission to move their vehicle. Verbal / Written.

Validate they have remove plates/personals and keys are with the vehicle.

The toilet in the basement overflows due to a backup from the insured's septic tank. The basic contract applies.

• True

• False

Answer explanation

The basic contract specifically excludes this type of damage, so endorsement 16c is necessary.

The referral statistics for a certified partner are assigned to the claims advisor assigned to the file.

• True

• False

Answer explanation

The statistics are assigned to the CA/NOL who opened the file.

According to the optimized automobile process, you must always validate the third party's insurance, regardless of the age of the vehicle. 

• False

• True

Answer explanation

The possibility of obtaining them must be there.  If the client has a police report number, for example, we know that we can have the third party's contact information later.  If the customer has nothing, you can't optimize right away.

The insured must be reminded that an investigation is subject to all reservations at each exchange, whether by telephone or in person.

• False

• True

The responsibility of the client was confirmed at the opening of the claim as it is an optimized file. The claims advisor in charge of the file can reverse this percentage of responsibility

• True

• False

Answer explanation

Exceptions will only be made if its in favour of the client.

The basic contract covers water that enters through a roof, after a tree creates an opening in the roof.   

• True

• False

A chronological order must be respected in the reminders of a file

• True

• False

Answer explanation

It is important to manage the agenda by establishing  a chronological order in the  reminders while respecting the logical course of the file, based on the incident in question

Our client owns a semi-detached house.  His neighbour's pool splits and the water enters our client’s home. The basic contract applies.

• True

• False

Answer explanation

There is a possibility of recovery against the neighbour.