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PO Consolidation

Authored by Training Oaw

Professional Development

Professional Development

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PO Consolidation
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One of the objectives of optimizing the auto process is to reduce the cycle time of claims.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the event of a total loss of an automobile, it is not necessary to have the insured's consent to move their vehicle.

True

False

Answer explanation

We must always have permission to move their vehicle. Verbal / Written.

Validate they have remove plates/personals and keys are with the vehicle.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The toilet in the basement overflows due to a backup from the insured's septic tank. The basic contract applies.

True

False

Answer explanation

The basic contract specifically excludes this type of damage, so endorsement 16c is necessary.

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The referral statistics for a certified partner are assigned to the claims advisor assigned to the file.

True

False

Answer explanation

The statistics are assigned to the CA/NOL who opened the file.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the optimized automobile process, you must always validate the third party's insurance, regardless of the age of the vehicle. 

False

True

Answer explanation

The possibility of obtaining them must be there.  If the client has a police report number, for example, we know that we can have the third party's contact information later.  If the customer has nothing, you can't optimize right away.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The insured must be reminded that an investigation is subject to all reservations at each exchange, whether by telephone or in person.

False

True

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The responsibility of the client was confirmed at the opening of the claim as it is an optimized file. The claims advisor in charge of the file can reverse this percentage of responsibility

True

False

Answer explanation

Exceptions will only be made if its in favour of the client.

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