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Applecare+

Authored by JY Leng

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Professional Development

Used 35+ times

Applecare+
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9 questions

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1.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Customer can buy Applecare+ on different channels EXCEPT for the following.

Via Device

In-store

3rd party website

(eg. Shopee)

Apple Support App

Answer explanation

Media Image

* Via Phone Settings

* Via Hotline 1800-692-7753

* Via Apple Support

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Within how many days does customers need to come back to the store to do a refund of the Applecare+ ?

30

14

10

Forever

Answer explanation

Media Image

3.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

How can customers check how much AppleCare+ coverage they are left with?

(Select the relevant options)

Apple support app

check coverage website

Using 3rd party coverage checker

There is no way to check

Answer explanation

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What should customer do if they want to set up a repair appointment, but they do not have an Apple Store in their country?

Make an appointment with authorised service provider

Call Apple store and get an appointment

Call the Apple sales department

None of the Above

Answer explanation

Can visit locate.apple.com for the list of countries

5.

MULTIPLE CHOICE QUESTION

10 sec • 5 pts

What should customer do if they want to buy AppleCare after 60 days?

Go to any Apple store to purchase

Book a Genius Bar and get a AppleCare screening

Go to iStudio to purchase

Go to Apple support app to purchase

Answer explanation

Media Image

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Can you buy Applecare+ for refurbished products?

Yes

No

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following does not qualify for express replacement?

iPhone

Macbook

Watch

Beats

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