Business Letters

The first item to be keyed after a letter heading is

• Date

• Reference

• Inside Address

• Subject heading

The reference consists of

• Typist initials then initials of person signing letter

• Initials of addressee then typist initials

• Initials of addressee then initials of person signing

• Initials of person signing then typist initials

The information missing from this inside address is

• Full name

• Telephone number

• Postcode

• Email address

This part of the letter is called the

• Salutation

• Greeting

• Complimentary Close

• Subject Heading

I have addressed my letter to Mr Jones. My complimentary close should be

• Yours faithfully

• Yours Sincerely

• Yours sincerely

• Yours Faithfully

The subject heading of my letter should be keyed

• After the date

• After the inside address

• Before the salutation

• After the salutation

The signee's job position should be keyed

• 2 lines under their name

• Directly under their name

• Above their name

• 6 lines after their name

Enc at the end of a letter indicates

• That the letter has ended

• That an item is enclosed with the letter

• That the letter has been encrypted

If the letter is longer than one page you must

• Number the pages

• Staple the pages together

• Find a bigger envelope

• Print the letter back to back

I always proof-read business letters before printing

• True

• False