New Dealer Training

Who is the founder of MG?

• William Morris
• Cecil Kimber
• Karl Benz
• William James

The Brand Pillars of Morris Garages are:

• Diversity
• Innovation
• Community & Experience
• All the above

What is the reason of existence of brand MG?

• Providing Best Customer Support
• Providing Best Sales Experience
• Providing Best Service Experience
• Enabling Exciting Experience Every time

Enable _______ Experience Everytime

• Exciting

• Existing

• Expanding

• Exploring

SPEED defines MG’s culture where ‘D’ stands for …………

• Discipline
• Diversity
• Dedication
• Direction

What should you check in vehicle’s interior during PMS inspection?

• Steering oil
• Wiper Blade
• Coolant Level
• Steering mounted controls

Which of the following from the 6S technique means ‘to arrange the essential things in order, so that they can be easily accessed’?

• Sort
• Set in order
• Shine
• Standardize

Which part is not supposed to be replaced in the 10K/1Yr Service of Petrol cars as per periodic maintenance?

• Engine oil
• Fuel filter
• Pollen filter
• Washer fluid

Who is the Process Owner of Vehicle Delivery?

• Customer Relationship Specialist
• Job Controller
• Service Advisor
• Quality Inspector

What is not the role of Receptionist in Vehicle reception

• Welcome Customers
• Ensuring comfort of customers
• Assisting SA in Interactive Reception
• Identifying no-show customers and informing CCS