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Data Down

Authored by Mahmoud Adly

Other

1st Grade

Used 11+ times

 Data Down
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

cca should Inform customer to keep CPE turned on For Data Down

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

if ADSL LED in CPE blinking that mean line is down

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

if Power LED is down cca should ask cst Orignal adapter is used

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

when Router ADSL LED (VS) Matrix Status Both Down cca should Handle as Down Cases

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

if customer has land line bills 35 egp and Passed Grace Period CCA Don't troubleshoot and inform the customer that he has to pay his bills first

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Data down ticket has automatic update major fault after first escalation so we should inform cst with sla

3 D

3 WD

2 D

4 D

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

when selt Not Available / Not supported by Assia cca will

Check Connection Type

Escalation IU

check loop length

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