Unite Students - Bookings Quiz

Choose the types of communication channels we work with

• 8x8 Phone

• 8x8 Email

• Zendesk Web Chat

• All of the above

Is the Customer ID , the Unite Students customer number?

• Yes

• No

Does the Booking references begin with “RN” ?

• Yes

• No

Quick search is always at the top of Prism?

• True

• False

Once a single record has been found, you will see the full customer profile?

• Yes

• No

The newsfeed is where customer interactions are recorded. The most recent interaction will appear at the top of the newsfeed by default.

• True

• False

Total account balances will appear in the top right. This is the cumulative total of all bookings the customer has. Negative numbers indicate a credit balance, positive numbers are an owed balance. £0 means all balances are settled.

• True

• False

Should we search for a customer by email address before registering them, to ensure you do not attempt to make a duplicate record?

• Yes

• No

Room type/class descriptions can vary between properties; use the student website and/or Waterford to understand more about each description.

• True

• False

We cannot use Waterford to search the location of a property and what’s nearby?

• True

• False