Unite Students - Accounts, Payments, Refunds & Arrears Quiz

If deposit needs paying, we need to note the customer details and raise with Account Support?

• True

• False

What information can you find on an Account Statement?

• Date

  Booking Reference

  Reference

  Type

  Description

  Charges

  Payments

  Refunds

  Balance

• Balance

  Refunds

  Charges

  Description

  Payments

• Date

  Type

  Reference

  Payments

  Refunds

  Balance

• Booking Reference

  Reference

  Type

  Description

Future Charges - Can we confirm dates / amounts due & payments can be made in advance?

• Yes

• No

Total Account Balance - A negative figure indicates customer is in credit and a positive figure indicates customer is in debt?

• True

• False

Payment Types - We accept payment types such as:

1. Card Payment

2. Direct Debit

3. Bank Transfer

• True

• False

What type of payment does the below statement refer to?

 On The Statement – reference will begin with ACC, CCRA or union pay. Last 4 digits only visible if payment applied. Union pay will show as 0000

What type of payment does the below statement refer to?

Reference will show as 7-8 digit number. Payment will show as (DD)

What type of payment does the below statement refer to?

Transaction reference will be student name and date. Payment will show as (BT)

For a card payment, reference will begin with ACC or CCRA?

• True

• False

For bank transfer, the reference will be student name and date. Payment will show as Bank Transfer ?

• True

• False