Cancellations, Check In & Check Out, Living With US & General En

Direct Let and Short Term Let students have a 7-day cooling off period after completing their booking in which they can cancel and be fully released from their tenancy agreement?

• True

• False

Can we cancel a booking in the cooling-off period if the students has checked into their room?

• Yes we can

• No we cant

All cancellation requests must come directly from the student – we cannot accept requests from guarantors?

• True

• False

The customer is responsible for finding a replacement – it will not be bookable on our website (but we can take phone bookings)?

• True

• False

Must the replacement tenant must be a full-time student?

• Yes

• No

On which platforms can you advertise for a replacement tenant?

• uni-specific facebook groups & spareroom

• Twitter

• Tik Tok

• WhatsApp

Do we contact the student on replacement’s progress?

• No, they will need to keep an eye on their account statement

• Yes we will all the time

• Sometimes we can do this

Where in PRISM must the cancellation letter be uploaded once received?

• Documents

• Account

• Customer Details

• Add On's

Do we have a cancellation letter template to request more information from the student?

• Yes

• No

Where do we send Scotland cancellation to?

• Attach to the documents tab on PRISM

• Email the properties team

• Email template to send to city team inboxes in Scotland

• None of the above