UDA Overview

What does UDA stand for?

• Urgently Dispatcher Automatic

• Urgently Dispatch Assigned

• Urgent Disaster Area

• Urgently Disputed Argument

What is the radius our technology uses to signal service providers?

• 10-mile radius

• 35-mile radius

• 20-mile radius

• 15-mile radius

What is it called when a case falls off the Happy Path?

• An Edge Case

• A Done Case

• An Urgent Case

• A False Case

What specifically happens to a job for it to get pushed to UDA?

• Service Provider Rejected

• Customer Requested Manual Assistance

• Job was attempted but not completed

• No service providers have digitally accepted the job within 8-12 minutes.

What is the timeframe for a provider to receive and accept a job?

• 8-12 minutes

• 10-15 minutes

• 20-30 minutes

• 5-10 minutes

Who are the first providers programmed to receive our signal for a job?

• Digital providers

• Rejected Providers

• Preferred Providers

• Helpful Providers

True or False:

Our signal reaches out to all service providers in the 20-mile radius at the same time. True or False?

• True

• False

Answer explanation

Our signal is programmed to reach out to our in-network providers in a specific order.

What does a service provider do?

• The service provider demands payment at the disablement location

• The service provider arrives on scene to assist the customer with their vehicle.

• The service provider drives past the site the make sure the customer is ok

• The service provider does nothing.

UDA agents manually assign a partner to our customer's case. True or False?

• False

• True

Answer explanation

UDA agents manually assign service providers, not partners.

UDA agents manage Edge Cases. True or False?

• True

• False

Answer explanation

When a provider is not accepted within the 8-12 minutes, the job becomes an Edge Case that must be handled by UDA.