MGT103- chapter 7

Substantive modification to some part of an organization is known as _____.

• organization synergy

• organization maturity

• organization implementation

• organizations

• organization entropy

An example of a force for change in the task environment of an organization is _____.

• pricing strategies of competitors

• employee turnover rates

• capital availability

• employee motivation

• production costs

Consumer tastes and preferences are _____ forces that influence an organization's product line.

• technical

• internal

• managerial

• external

• political

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

• task environment

• supply chain

• internal environment

• legal-political environment

• demographic environment

____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

• Reactive change

• Planned change

• Involuntary change

• Organic change

• Crisis change

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

• Implementing

• Recognizing

• Refreezing

• Transforming

• Unfreezing

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

• Recognition of the need for change

• Establishment of goals for the change

• Selection of appropriate change technique

• Planning for implementation of the change

• Evaluation and follow-up

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

• Establishment of goals for the change

• Recognition of the need for change

• Selection of appropriate change technique

• Diagnosis of the relevant variables

• Evaluation and follow-up

Which of the following exemplifies the first step in the comprehensive organization change model?

• Setting standards for a new absenteeism control procedure

• Noticing that the pension fund has less cash than needed to provide the guaranteed employee benefits

• Determining the probable causes of a recently detected drop in the level of employee job satisfaction

• Investigating different techniques for enhancing employeese a satisfaction

Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.

• entropy

• micromanagement

• deskilling

• education

• specialization