Customer experience
Authored by Oscar Mata
English
1st - 11th Grade
CCSS covered
Used 4+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What are two basic elements of customer experience?
Perception and Interaction
Be patience
Improve your skills
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Why is customer experience important?
Employees issues
Reinforces company values and brand
Reputation can suffer through word of mouth
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What is customer experience?
the impression your customers have of your brand
Eliminates human element
Enchance corporate image
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
How customer service is related to customer experience?
build relationships with your customers while customer service focuses on solving their inquiries
they resolve customer needs
defines the customer entire perception.
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Asking for feedback is a way to improve excellent customer service?
True
False
Tags
CCSS.RI.1.3
CCSS.RI.3.5
CCSS.RI.4.5
CCSS.RI.6.3
CCSS.RI.7.3
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