Customer experience

What are two basic elements of customer experience?

• Perception and Interaction

• Be patience

• Improve your skills

Why is customer experience important?

• Employees issues

• Reinforces company values and brand

• Reputation can suffer through word of mouth

What is customer experience?

• the impression your customers have of your brand

• Eliminates human element

• Enchance corporate image

How customer service is related to customer experience?

• build relationships with your customers while customer service focuses on solving their inquiries

• they resolve customer needs

• defines the customer entire perception.

Asking for feedback is a way to improve excellent customer service?

• True

• False

Tags

CCSS.RI.1.3

CCSS.RI.2.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.9-10.5