RQA Bulletin Vol 3/2022

What is the major platform use by hackers ?

• Telephone calls

• Message on mobile devices

• Emails with attached malicious software

• Face to face

Threats and attacks from hackers could immediately happen through

• an unsecured public WiFi where personal data, possibly all account information and login credentials could be accessed during the transaction process

• a secured public WiFi where personal data, possibly all account information and login credentials could be accessed during the transaction process

• a secured personal WiFi where personal data, possibly all account information and login credentials could be accessed during the transaction process

• an unsecured personal WiFi where personal data, possibly all account information and login credentials could be accessed during the transaction process

BNM has projected Malaysia's headline inflation to average between ____ in 2022

• 2.2% and 3.2%

• 0.2% and 1.2%

• 4.2% and 5.2%

• 6.2% and 7.2%

Risk on Effectiveness of debt management program is defined as DMP offered

• to the customers are not effective in changing the participants behavior and not holistic in providing value added proposal

• to the customers are not effective in changing the participants hobby and not holistic in providing value added proposal

• to the customers are not effective in changing the participants life and not holistic in providing value added proposal

Risk that can affect the effectiveness of debt management programme

• Delay In Processing Application Will Give Bad Experience to Customer

• Inaccurate Advice or Information From Financial Advisor

• Ineffectiveness of Intervention Programme for DMP Participants

• Change in climate

How To Control Delay In Processing Application ?

• Credit admin to make sure document complete

• To have counselling session to smooth the process of application

• Continuous monitoring turn around time (TAT) to ensure timely processing of DMP application

• To ignore customer needs and just process the application

What is the factors that influence inflation

• Production cost

• Demand

• Fiscal Policy

What does it means by " Always put your best foot forward "

• Try as hard as you can or give your best

• To be very healthy and strong

• One who starts early on the work has higher chance of success

• Be optimistic, but be prepared for a scenario where things can go wrong

Inflation is a general increase in the prices of goods and services in an economy

• True

• False

What is current OPR rate in Malaysia ?

• 2.00%

• 2.25%

• 2.5%

• 2.75%