PRODUCT KNOWLEDGE

Q: WHAT ARE THE DOWNLOAD AND UPLOAD SPEED FOR SPECTRUM INTERNET ASSIST? (SIA)?

• 30MBPS DOWNLOAD 4MBPS UPLOAD

• 40MBPS DOWNLOAD 4MBPS UPLOAD

• 50MBPS DOWNLOAD 5MBPS UPLOAD

• 20MBPS DOWNLOAD 4MBPS UPLOAD

WHAT IS THE STANDARD PRICE FOR SIA WITH WIFI?

• $59.99

• $30.00

• $24.99

• $19.99

Q: WHAT IS THE AFFORDABLE CONNECTIVITY PROGRAM (ACP)?

• An element of the Broadband Equity, Access, and Deployment (BEAD) program.

• Part of Spectrum's Rural Development Opportunity Fund (RDOF) projects.

• The deployment of DOCSIS 4.0 and increasing spectrum to 1.8 Ghz in selected markets capable of delivering up to 10x1 Gbps in 2025.

• A $14 billion program, which will replace the Emergency Broadband Benefit Program.

Q: WHAT IS THE SPEED FOR ULTRA INTERNET?

• 400 MBPS DOWNLOAD 20MBPS UPLOAD

• 500 MBPS DOWNLOAD 20MBPS UPLOAD

• 600MBPS DOWNLOAD 20MBPS UPLOAD

• 500MBPS DOWNLOAD 30MBPS UPLOAD

Q: HOW MUCH IS THE PROFESSIONAL INSTALL FOR SIA?

• $0.00

• $19.99

• $59.99

• $9.99

WHAT ARE THE DOWNLOAD AND UPLOAD SPEED FOR SPECTRUM INTERNET 100?

• 100mbps DOWNLOAD 10mbps UPLOAD

• 200mbps DOWNLOAD 10mbps UPLOAD

• 100mbps DOWNLOAD 20mbps UPLOAD

• 400mbps DOWNLOAD 20mbps UPLOAD

Q: WHAT IS THE STANDARD RATE FOR SPECTRUM INTERNET GIG?

• $124.99

• $89.99

• $34.99

• $69.99

Q: WHAT 2 INTERNET PRODUCTS ARE COVERED UNDER ACP?

• TRICK QUESTION SIA ONLY

• SPECTRUM INTERNET 100 AND SPECTRUM ULTRA

• SIA AND SPECTRUM INTERNET 200

• SIA AND SPECTRUM INTERNET 100

THE CURRENT OFFER FOR SPECTRUM INTERNET 100 FOR NEW AND EXISITING CUSTOMERS IS $29.99 FOR TWO YEARS. WHAT WILL THE PRICE BE STARTING IN YEAR THREE?

• $39.99

• $59.99

• $19.99

• $49.99

Answer explanation

(INTERNET GOES TO 39.99$ + 5$ WIFI FEE)

TRUE OR FALSE – IF A CUSTOMER HAS THEIR OWN MODEM THEY DO NOT NEED THE $5 WIFI FEE.

• TRUE

• FALSE

Answer explanation

THE CUSTOMER MUST HAVE THEIR OWN ROUTER OR MODEM ROUTER COMBO.