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APEC - CPI

Authored by Bobby Fuadi

Other

1st Grade

Used 2+ times

APEC - CPI
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does "CPI" FTB stand for?

Contact Performance Intervention

Customer Performance Intervention

Contact Performance Indicator

Customer Performance Indicator

Answer explanation

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2.

MULTIPLE CHOICE QUESTION

30 sec • 8 pts

How many FTB CPI USE CASE is currently running that triggers used to send link Survey?

4

5

6

7

Answer explanation

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3.

MULTIPLE CHOICE QUESTION

30 sec • 11 pts

The target audience for FTB CPI USE CASE 2 is the New account customers who did not make their first shipment after 7 days.

TRUE

FALSE

Answer explanation

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4.

MULTIPLE CHOICE QUESTION

30 sec • 16 pts

The linked survey for customer CPI USE CASE 5 is all about...

New account customers who have yet to ship after 7 days

Prospects who received account proposal but yet to accept after 5 days

Customers who just opened an account

All customers with no further activity 30 days after their first shipment

Answer explanation

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5.

MULTIPLE CHOICE QUESTION

30 sec • 19 pts

The customer has filled out the survey. What form should the Sales immediately fill out?

Customer Intervention Validation Form

Customer Interview Validation Form

Sales Intervention Validation Form

Sales Interview Validation Form

Answer explanation

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