APEC - CPI

What does "CPI" FTB stand for?

• Contact Performance Intervention

• Customer Performance Intervention

• Contact Performance Indicator

• Customer Performance Indicator

Answer explanation

How many FTB CPI USE CASE is currently running that triggers used to send link Survey?

• 4

• 5

• 6

• 7

Answer explanation

The target audience for FTB CPI USE CASE 2 is the New account customers who did not make their first shipment after 7 days.

• TRUE

• FALSE

Answer explanation

The linked survey for customer CPI USE CASE 5 is all about...

• New account customers who have yet to ship after 7 days

• Prospects who received account proposal but yet to accept after 5 days

• Customers who just opened an account

• All customers with no further activity 30 days after their first shipment

Answer explanation

The customer has filled out the survey. What form should the Sales immediately fill out?

• Customer Intervention Validation Form

• Customer Interview Validation Form

• Sales Intervention Validation Form

• Sales Interview Validation Form

Answer explanation