Ticket Field Alignment Cashpay

Bukuwarung request VA transaction checking through Slack channel automation.

Automation response: VA transaction completed yet no disbursement found.

What is the correct Ticket Field + Reason Code for this case?

• Issue: Virtual Account: Paid transaction not reflected on dashboard

  +

  Payment received with no callback

• Issue: Virtual Account: Paid transaction not reflected on dashboard

  +

  Pending within SLA

• Question: Virtual Account: Transaction status checking

  +

  Pending within SLA

• Issue: Disbursement: Transaction status checking

  +

  No Disbursement initiated

Please select the Virtual Account Reason code that needs to specify/fill the Partner field?

• Pending within SLA

• Payment received without callback

• Double payment

• Break in Deposit service

• Payment not received

Merchant create FVA BSI through API and got response "BANK_NOT_SUPPORTED_ERROR"

Upon checking, merchant not yet generate FVA BSI.

For case above, what's the suitable reason code?

• Lack understanding on product feature and capabilities

• Lack of understanding on integration

• Unable to extend VA range on dashboard

• Unable to activate callback on dashboard

Merchant Astro asking transaction status BCA VA 700701548112000005 with valid payment proof stating the transaction has been completed.

Upon checking, the transaction was not found in AD, based on SOP we need to create a manual payment for this transaction.

What is the suitable reason code for the case above?

• Payment late received

• Pending within SLA

• BCA VA alto activation issue

• Payment received with no callback

• Break in deposit service

End-user of Merchant Awan Tunai has difficulties paying through Alfamart.

Upon checking, the end-user mentioned business name instead of Alfamart merchant name.

What's the suitable Reason code for this case?

• System Issue

• Lack understanding about prefix for retail outlet

• Wrong merchant name or identifier

• Unidentified reason

These following Virtual Account Reason code fall under Issue ticket category, except?

• Payment not received

• Payment late received

• Pending withing SLA

• Payment received without callback

• Double payment

Merchant raised a ticket to checking Alfamart Invoice Payment code.

Upon checking in RO Tab, the transaction break in business services, yet when check on Invoice Tab the transaction has completed.

What is the suitable Reason code for this case?

• Break in Business service

• Payment status checking from end-user

• Lack understanding on product feature and capability

• Pending within SLA

Please select VA reason code that need to be escalated

• Break in Business

• Payment not received

• Payment late received

• Pending within SLA

• Payment received with no callback

We need to specify/fill the Partner field for the following Retail Outlet Reason code below, except?

• Wrong amount received

• System issue

• Payment status checking from end-user

• Unable to define footer from customer side

• Late settlement

RO reason code below needs to be escalated, except?

• System issue

• Break in Business

• Wrong amount received

• Unable to define footer from customer side