quizz for traitors

quizz for traitors

1st - 3rd Grade

16 Qs

quiz-placeholder

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quizz for traitors

quizz for traitors

Assessment

Quiz

Fun

1st - 3rd Grade

Practice Problem

Hard

Created by

Gorka Orue

Used 10+ times

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16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How do we call the new complaint questionnaire functionality?

New era

New World

New big bang

Lucia's plan

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Currently we have "Billing Issues" questionnaire live, how many subjourneys does it have?

4

5

6

7

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which of the following subjourneys exists?

Incorrect Meter Reads

Incorrect Meter reads

Incorrect meter reads

incorrect meter reads

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which of the following is not an existing subjourney?

Incorrect Tariff

Services billed separetly

No reads received

Customer does not understand bill

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

When we select an invoice in "Customer does not understand bill" subjourney, what system check do we do first?

Is it Andrew Ward's account?

Is DPC bill?

Is bill greater than one year?

Is there a balance mistmatch?

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In "Customer does not understand bill" when the selected invoice is from a SMART customer but does not have a SMART read, what is the next step?

Trigger RTC how to read meter

Trigger RTC meter photo

Capture Reads

Raise a complaint

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If customer unhappy about last product change which subjourney should the agent choose?

Incorrect meter reads

Customer does not undertand bill

Bill and product mismatch

Incorrect tariff

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