quizz for traitors

How do we call the new complaint questionnaire functionality?

• New era

• New World

• New big bang

• Lucia's plan

Currently we have "Billing Issues" questionnaire live, how many subjourneys does it have?

• 4

• 5

• 6

• 7

Which of the following subjourneys exists?

• Incorrect Meter Reads

• Incorrect Meter reads

• Incorrect meter reads

• incorrect meter reads

Which of the following is not an existing subjourney?

• Incorrect Tariff

• Services billed separetly

• No reads received

• Customer does not understand bill

When we select an invoice in "Customer does not understand bill" subjourney, what system check do we do first?

• Is it Andrew Ward's account?

• Is DPC bill?

• Is bill greater than one year?

• Is there a balance mistmatch?

In "Customer does not understand bill" when the selected invoice is from a SMART customer but does not have a SMART read, what is the next step?

• Trigger RTC how to read meter

• Trigger RTC meter photo

• Capture Reads

• Raise a complaint

If customer unhappy about last product change which subjourney should the agent choose?

• Incorrect meter reads

• Customer does not undertand bill

• Bill and product mismatch

• Incorrect tariff

If customer's electricity and gas accounts are on different CA’s, which subjourney should we follow?

• Services billed separetly

• Customer does not understand bill

• Elec and gas are different

• Incorrect Tariff

Which questionnaire is coming next?

• Debt issues

• Payment issues

• CS issues

• Issues with Lucia

How many subjourneys does "Payment issues" have?

• 4

• 5

• 6

• 7