Salesforce

When available, case notes are always posted in parent case?

• True

• False

What is the name of the CI case queue?

• CPS-CI

• CI cases

• CPS-CSS

• CI-Leadership

What type of cases require a clarity ticket number (CTN)?

• Escalations

• RTO

• Physical Inventory

• RTO and Physical Inventory

A case number is the same as an account number.

• True

• False

What does CTR stand for?

• Customer Technology Request

• Customer Training Request

• Customer Teaching Request

• Customer Telephone Request

When a child case is completed, it should be closed as Cancelled (Closed) status.

• True

• False

Where can you find the Account Alerts and Special handling?

• Case feed

• Related Tab

• Notes Tab

• Account Page

You can email external parties directly from ABForce.

• True

• False

You can search Knowledge Articles by keywords in ABforce.

• True

• False

Most current updates/posts are found where on the feed?

• Right

• Bottom

• Top

• Left