What is the goal for "Follow Correct Process (Associate Controllable)" ?

• 99%

• 90%

• 95%

• 75%

Now that IQM has stopped emailing audit results. What is the right process to check your IQM audits and results?

• Send an email to ATM/IQM POC for weekly results

• L5 Managers will receive emails from IQM

• Use the Paragon Quality Hub page to check for IQM audits

• Use WW SPS IQM Dashboard in QuickSight

911 SOP and Selling assistant SOP are to be followed on every applicable case irrespective of the hierarchy used to handle the case.

• True

• False

What process is to be followed once the ATM audit is submitted ?

• Quality Hub > Record Coaching > Virtual > Submit Coaching

• Quality Hub > Record Coaching > In-Person > Submit Coaching

• Drop an email to site ATM POC and they will submit the coaching

• No action required

As per the latest CIM for ATLAS labels, which option is correct ?

CIM: https://t.corp.amazon.com/D25987052

• L3 & L4 to be marked as NA for ORT cases

• L3 to be evaluated & L4 to be marked as NA for ORT cases

• L3 to be marked as NA & L4 to be evaluated as NA for ORT cases

• L3 & L4 to be evaluated for ORT cases

For TRANSFER cases, if associate has done some selection for L3 & L4 label; what needs to be done ?

• L3 & L4 needs to be marked as NA for all TRANSFER cases by default

• Only L3 needs to be evaluated for TRANSFER cases

• L3 & L4 needs to be evaluated if selection is made

• Only L4 needs to be evaluated for TRANSFER cases

What is the goal for "Outcome accuracy (Associate controllable)" ?

• 99%

• 95%

• 90%

• 75%

What is the goal for IQM FCP ?

• 99%

• 95%

• 90%

• 75%

For non 911 TRANSFER audits, which questions have to be marked as NA ?

Case Disposition: Email Type

(Select all that apply)

• Q3 - Did the Associate provide accurate information?

• Q4 - Did the Associate answer all questions/issues or provide viable alternatives?

• Q5 - Did the Associate deliver on the commitments they made to the Selling Partner?

• Q6 - Did the Associate represent the Amazon brand by being courteous, respectful, or cordial?

• Q7 - Did the Associate safeguard confidential information?

As per ATM 2.0, what hierarchy should be followed while conducting an ATM audit ?

• 1) PWF

  2) SOP

  3) Help Page

  4) CIM Update

• 1) CIM Update

  2) PWF

  3) Help Page

  4) SOP

• 1) Help Page

  2) SOP

  3) PWF

  4) CIM

• 1) CIM Update

  2) PWF

  3) SOP

  4) Help Page