3rd Party Retention Final
Quiz
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Other
•
Professional Development
•
Medium
Marlene Tejada
Used 2+ times
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50 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
What is the Sears Paid Call workmanship guarantee period?
60 days
90 days
30 days
None
2.
MULTIPLE SELECT QUESTION
1 min • 2 pts
SELECT ALL THAT APPLY, regarding Sears plans 25% discount.
Within 30 days after the effective, all Sears plans are eligible for the 25% discount.
During the 30 day review (inactive) period, Sears Whole Home warranty qualifies for the 25% discount.
During the 30 day review (inactive) period, Sears Systems Home warranty qualifies for the 25% discount
During the 30 day review (inactive) period, Sears Appliance Home warranty qualifies for the 25% discount
3.
MULTIPLE SELECT QUESTION
1 min • 2 pts
SELECT ALL THAT APPLY. Which are benefits and enhance coverage for the Sears plans.
Jetted Bathtubs (whole home and systems plans only)
Cooking - Door Latches (whole home and appliance plans only)
4 oil changes for $9.99 per visit + FREE Tire Rotation per year
Doorbells and chimes
4.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
All faucets are covered under Sears Systems Home warranty.
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 2 pts
During the first year, Options/Additions must be paid in full.
True
False
6.
MULTIPLE SELECT QUESTION
1 min • 2 pts
SELECT ALL THAT APPLY. Customers enrolled in a Sears Home warranty are able to change the name on a record in the following circumstances:
if the caller states he/she enrolled, but someone else is listed
if the caller can verify the property address, plan type and price (Appliance warranty $49.99 per month), credit card type and last 4 digits
if the incorrect person named on the plan is deceased, and the caller can provide a death certificate
None. They cannot change their names.
7.
MULTIPLE SELECT QUESTION
1 min • 2 pts
SELECT ALL THAT APPLY, regarding Sears pricing and deductibles.
Appliance warranty - $49.99 per month $75 deductible
Systems Home warranty - $59.99 per month $100 deductible
Appliance warranty - $49.99 per month $100 deductible
Whole Home warranty - $69.99 per month $100 deductible
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