3rd Party Retention Final

3rd Party Retention Final

Professional Development

50 Qs

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3rd Party Retention Final

3rd Party Retention Final

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Professional Development

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Created by

Marlene Tejada

Used 2+ times

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50 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

What is the Sears Paid Call workmanship guarantee period?

60 days

90 days

30 days

None

2.

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY, regarding Sears plans 25% discount.

Within 30 days after the effective, all Sears plans are eligible for the 25% discount.  

During the 30 day review (inactive) period, Sears Whole Home warranty qualifies for the 25% discount. 

During the 30 day review (inactive) period, Sears Systems Home warranty qualifies for the 25% discount 

During the 30 day review (inactive) period, Sears Appliance Home warranty qualifies for the 25% discount 

3.

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY. Which are benefits and enhance coverage for the Sears plans.  

Jetted Bathtubs (whole home and systems plans only) 

Cooking - Door Latches (whole home and appliance plans only) 

4 oil changes for $9.99 per visit + FREE Tire Rotation per year 

Doorbells and chimes

4.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

All faucets are covered under Sears Systems Home warranty.

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 2 pts

During the first year, Options/Additions must be paid in full.

True

False

6.

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY. Customers enrolled in a Sears Home warranty are able to change the name on a record in the following circumstances:

if the caller states he/she enrolled, but someone else is listed

if the caller can verify the property address, plan type and price (Appliance warranty $49.99 per month), credit card type and last 4 digits

if the incorrect person named on the plan is deceased, and the caller can provide a death certificate

None. They cannot change their names.

7.

MULTIPLE SELECT QUESTION

1 min • 2 pts

SELECT ALL THAT APPLY, regarding Sears pricing and deductibles.

Appliance warranty - $49.99 per month $75 deductible 

Systems Home warranty - $59.99 per month $100 deductible

Appliance warranty - $49.99 per month $100 deductible 

Whole Home warranty - $69.99 per month $100 deductible 

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