3rd Party Retention Final

What is the Sears Paid Call workmanship guarantee period?

• 60 days

• 90 days

• 30 days

• None

SELECT ALL THAT APPLY, regarding Sears plans 25% discount.

• Within 30 days after the effective, all Sears plans are eligible for the 25% discount.  

• During the 30 day review (inactive) period, Sears Whole Home warranty qualifies for the 25% discount. 

• During the 30 day review (inactive) period, Sears Systems Home warranty qualifies for the 25% discount 

• During the 30 day review (inactive) period, Sears Appliance Home warranty qualifies for the 25% discount 

SELECT ALL THAT APPLY. Which are benefits and enhance coverage for the Sears plans.  

• Jetted Bathtubs (whole home and systems plans only) 

• Cooking - Door Latches (whole home and appliance plans only) 

• 4 oil changes for $9.99 per visit + FREE Tire Rotation per year 

• Doorbells and chimes

All faucets are covered under Sears Systems Home warranty.

• True

• False

During the first year, Options/Additions must be paid in full.

• True

• False

SELECT ALL THAT APPLY. Customers enrolled in a Sears Home warranty are able to change the name on a record in the following circumstances:

• if the caller states he/she enrolled, but someone else is listed

• if the caller can verify the property address, plan type and price (Appliance warranty $49.99 per month), credit card type and last 4 digits

• if the incorrect person named on the plan is deceased, and the caller can provide a death certificate

• None. They cannot change their names.

SELECT ALL THAT APPLY, regarding Sears pricing and deductibles.

• Appliance warranty - $49.99 per month $75 deductible 

• Systems Home warranty - $59.99 per month $100 deductible

• Appliance warranty - $49.99 per month $100 deductible 

• Whole Home warranty - $69.99 per month $100 deductible 

When "Entering Payment Only" it is required to read the Verbatim ACH/Credit Card script.

• True

• False

A contract can be reinstated up to 180 days. 

• True

• False

SELECT ALL THAT APPLY. Paid Call benefit:

• The customer must pay the amount of the initial service repair if the account is cancelled within the first year. 

• The Paid Call amount due can be viewed in the Renewal Calculator tab. 

• Cinch (we) collect the Paid Call

• Customer can cancel the warranty without paying what he/she owes.