HT 2.03

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

• To keep track of attendance

• To schedule staff vacations

• To purchase sheets and towels

• To maintain cleaning procedures

Which is a factor that the housekeeping department should consider when developing a work schedule for the next week?

• Room rates

• Yield statistics

• Operating ratios

• Occupancy forecasts

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

• Directing

• Evaluating

• Scheduling

• Forecasting

If 250 hotel rooms need to be cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

• 140

• 135

• 130

• 125

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. Which type of schedule are Janna and Michael working?

• Exempt

• Cyclical

• Part–time

• Frictional

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

• The room ratio

• The house count

• The total number of hotel rooms

• The percentage of unavailable rooms

When is a beach resort more likely to increase its budget for labor hours?

• After the holidays

• During off season

• During peak season

• Before the night shift

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?

• 7

• 6

• 5

• 4

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8–hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

• 5

• 4

• 3

• 2

Wyndhams Restaurant has established a ratio of one server per 15 guests. If Wyndhams has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

• 13

• 11

• 10

• 8