Refund Policy

Refund Policy

1st Grade

33 Qs

quiz-placeholder

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Refund Policy

Refund Policy

Assessment

Quiz

Other, Specialty

1st Grade

Practice Problem

Medium

Created by

Marivic Autor

Used 4+ times

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33 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Email guest via ticket using Refund Macro

1st

5th

2nd

4th

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Check notes on the reservation to see if someone has already called to get hotel approval

2nd

1st

3rd

4th

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

__If no approval, call the hotel to request penalty waiver/cancellation free of charge, also request cancellation number,employees name, and ask them to email foio@hotelplanner.com.

2nd

1st

3rd

4th

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Using side conversation, email the rate provider requesting the refund- if Expedia and Agoda, Call

3rd

1st

2nd

4th

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

We have a Service Team that takes calls from guests - they can create a ticket which comes to our team, Escalation.The Service Team needs to call the hotel and request approval for a refund, you will see their notes in HP. If they were not able to reach the hotel, you don't need to call the hotel.

False

True

Maybe

I don't care

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

When calling hotel to request cancellation free of charge/penalty waiver – request they send a folio to folio@hotelplanner.com Usually you can go to the Hotel first, if the hotel is unresponsive, go through the RP.

True

False

Not sure

I don't know

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

 Follow-up with hotel every other day, 3x’s without an answer – go to the rate provider, if Expedia/Agoda you can only send an email.

False

True

Maybe

I don't know

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