HOS 40504 Topic 6-7 Revision

This department in the hotel is a front-of-the-house department that has guests interactions related to providing information, arranging tour and transportation, reserving restaurant/shows/games tickets etc

• Reservation

• Front Office

• Valet

• Concierge

One of the requirement of 5-star and luxury hotels are the availability of 24-hour ____ (there are 2 answers)

• Room Delivery Service

• Room Attendant Service

• In-room Dining Service

• Room Service

Which hotel department handles the purchasing of goods & services of the hotel?

• Finance/Accounts

• Sales & Marketing

• Food & Beverage

• Human Resources

Which of the following is a hotel/resort's Recreation Department Revenue Center?

• Tennis court

• Fitness Center/Gym

• Swimming Pool

• Wellness Center/Spa

Which of these is NOT a Non-Commercial Lodging Establishment?

• Boarding schools

• Youth Hostels

• Home Exchanges

• Time Share

Which of the following are TRUE about the differences between a bed & breakfast (B&B) AND Guesthouse/ Rest house? (more than 1 answer)

• B&Bs must provide breakfast while Guest/Rest House not necessary

• B&B rents out rooms within the house while Guest/Rest House are MUST be in separate buildings

• Both MUST provide basic amenities and toiletries

• Guest/Rest House are also known for being government accommodation in small towns without other hotels/ accommodations

Which of these are Cabins (Lodges/Cottages) features that differentiate them from Chalets/Villas? (more than 1 answer)

• Lodging made with mainly wood, within forest and hills/mountains

• typically smaller and cozier than Chalets/Villas

• typical design of roof with overhanging eaves

• located in city center with convention facilities

Which meal plan includes breakfast in the Room Rate?

• European Plan

• Modified American Plan

• American Plan

• Continental Plan

Which of these are commercial catering establishment open to general market? (more than 1 answer)

• Fast Food/QSR

• Steakhouse

• Hospital Cafeteria

• Airline food

What are the benefits of a sole proprietorship compared to Franchise?

• High capital

• Easy decision making

• personal liability

• easy to set up