JPS Eval #3

How many Billing Adjustments are there?

• six

• five

• four

• three

Name the Billing Adjustment that deals with illegal Connections?

(a)  

Give three (3) reasons for the use of the Cancel and Rebill Adjustment?

• Over Estimation

• Under Estimation

• Incorrect Fuel Rate

• Customer Name

Select the option with all the Meter Reading Exceptions

• IDLE, FAST, NEW, IN, OUT, NEGATIVE

• NEGATIVE, NIL, HIGH, LOW, IDLE, MISS

• HIGH, LOW, IDLE, MISS, IN, OUT

• HIGH, EYE, IDLE, MISS, IN, OUT

Select the reasons for a Customer's Consumption increasing?

• Efficiency of and New appliances

• Number of members in the household

• Temperature Inside and Outside

• Insulation of the structure

A preset timeline given to a customer for example 6 months, to settle a large adjustment as well as their current bill amount is defined as?

(a)  

Select the correct criteria for Holds/ Extensions?

• There should be NO Open DNP on the Account

• There should no Past Due Balance on the Account

• The Customer Care Department can approve a maximum of $100,000 total

• The account was disconnected and there is no Reconnection

When a customer calls for a hold and the CSR confirms the request can be approve, what should the CSR Agent do?

• Call The SME

• WhatsApp the SME

• Escalate the Request

• Terminate the Call

What is the Name of the Citrix Application used to confirm the medium through which customers receive their bills?

(a)  

If a Customer's bill is due on the 7th of the Month, how many days can they receive a Hold for?

• 7 Days

• 10 Days

• None

• 14 Days