T-Mobile Quiz 2
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T-Mobile Quiz 2
Quiz
•
Professional Development, Fun, Computers
•
University
•
Practice Problem
•
Hard
Hugo Alvarez
Used 7+ times
FREE Resource
Enhance your content in a minute
23 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Es el lugar donde debo escribir la informacion necesaria de lo sucedido en la llamada...
Memo History
MRC
New Memo
Usage
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Es parte del Path to Resolution en el cual respondemos a las emociones del cliente...
Determine The Customer's Needs
Signature Response
Deepen The Relationship
Self-Help
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
En que seccion de la C2 podemos encontrar los emuladores o simuladores?
Device Programs
Plans/Features
Offers
Devices
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
No es parte de las promesas de T-Mobile...
You will never have to repeat yourself.
We can give you a lot of benefits with our plans and offers.
We make it Easy for you to connect with us.
You have a Team of experts who get it right the first time.
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Este pilar agrega valor a la relacion entre el cliente y T-Mobile...
Are Happy
Stay Longer
Deepen Relationship
Less Effort
6.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Este pilar disminuye el esfuezo que el cliente debe hacer al momento de comunicarse con su grupo de expertos...
Are Happy
Stay Longer
Deepen Relationship
Less Effort
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Este pilar crea experiencias memorables a los clientes...
Are Happy
Stay Longer
Deepen Relationship
Less Effort
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