The customer is calling because their ac unit stopped working due to an electrical surge, this issue will be covered under the customer contract?
General information AHS

Quiz
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Other
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Professional Development
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Medium
Jose Gabriel Chacon
Used 24+ times
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
yes, this will be a partial denial, we can solve the ac issue but not the electrical facilities
No, it won't be covered because the ac unit brand is not allowed by AHS
yes, We can send a tech to solve both issues the ac unit and the electrical wiring as well
No, It won't be covered because the cause of the issue needs to be normal wear and tear
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If you receive a callback request how is the proper call opening?
none, just leave until it disappears
Hi, this is (your name) from American Home Shield / HSA Warranty Company on a recorded line, calling you regarding your recent request for a callback, please let me know how may I assist you.
Hi thank you for calling AHS this is (me) who are you?
Hi, thank you for calling how can I assist you?
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If my cat fall into the washer..
that will be normal wear and tear?
Yes, Because it was an accident
Yes, AHS cover major systems and pets
No, In that case the cat will be responsible
No, Only normal wear and tear is covered
It depends on the situation
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is NOT necessary to validate in the call
Customer full name
Customer E-mail
Marital status
Property address
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
On which way the customer is able to get a replacement for a covered item
When a previous dispatched AHS service contractor request the replacement
When the customer submits a replacement request letter to customer service
When the customer purchased a new unit and AHS made reimbursement
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