General information AHS

General information AHS

Professional Development

5 Qs

quiz-placeholder

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General information AHS

General information AHS

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Jose Gabriel Chacon

Used 24+ times

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

The customer is calling because their ac unit stopped working due to an electrical surge, this issue will be covered under the customer contract?

yes, this will be a partial denial, we can solve the ac issue but not the electrical facilities

No, it won't be covered because the ac unit brand is not allowed by AHS

yes, We can send a tech to solve both issues the ac unit and the electrical wiring as well

No, It won't be covered because the cause of the issue needs to be normal wear and tear

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

If you receive a callback request how is the proper call opening?

none, just leave until it disappears

Hi, this is (your name) from American Home Shield / HSA Warranty Company on a recorded line, calling you regarding your recent request for a callback, please let me know how may I assist you.

Hi thank you for calling AHS this is (me) who are you?

Hi, thank you for calling how can I assist you?

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If my cat fall into the washer..

that will be normal wear and tear?

Yes, Because it was an accident

Yes, AHS cover major systems and pets

No, In that case the cat will be responsible

No, Only normal wear and tear is covered

It depends on the situation

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is NOT necessary to validate in the call

Customer full name

Customer E-mail

Marital status

Property address

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

On which way the customer is able to get a replacement for a covered item

When a previous dispatched AHS service contractor request the replacement

When the customer submits a replacement request letter to customer service

When the customer purchased a new unit and AHS made reimbursement

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