SFDC and Process

SFDC and Process

Professional Development

17 Qs

quiz-placeholder

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SFDC and Process

SFDC and Process

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Alex Fischels

Used 3+ times

FREE Resource

17 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 5 pts

What should be one of the first steps you take when you pick up a disk failure case?

2.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Name the two most common case types

Ops

InfoSight

Array

SSaaS

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The primary contact can be left off of a public comment (email)

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

TSEs get credit when duplicating a case

True

False

5.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Where can Public comments be seen?

SFDC

InfoSight

Customer Email

TSE Email

6.

MULTIPLE SELECT QUESTION

1 min • 5 pts

A Cold handover is used when -

The customer is still engaged

The customer is not engaged

Realigning Time Zone

The customer requests someone to be available for them during an update

7.

OPEN ENDED QUESTION

2 mins • 5 pts

What kind of information could be found in the IYFG?

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