SFDC and Process
Quiz
•
Professional Development
•
Professional Development
•
Medium
Alex Fischels
Used 3+ times
FREE Resource
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17 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 5 pts
What should be one of the first steps you take when you pick up a disk failure case?
2.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Name the two most common case types
Ops
InfoSight
Array
SSaaS
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The primary contact can be left off of a public comment (email)
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
TSEs get credit when duplicating a case
True
False
5.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Where can Public comments be seen?
SFDC
InfoSight
Customer Email
TSE Email
6.
MULTIPLE SELECT QUESTION
1 min • 5 pts
A Cold handover is used when -
The customer is still engaged
The customer is not engaged
Realigning Time Zone
The customer requests someone to be available for them during an update
7.
OPEN ENDED QUESTION
2 mins • 5 pts
What kind of information could be found in the IYFG?
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