Escrow & RDL Post Training Test ID

If borrower inform that they haven't received the funds, where should we raise this to?

• #p-disbursement-issues

• #im-p2pescrow-issues

Who is our customer?

• P2P Lending

• Banks

• Borrower & Lender

What are the types of EEVA (Escrow External Virtual Account)?

• Direct VA

• Non-Direct VA

• A & B are correct

• A & B are wrong

Finops will check non direct VA whether it is received or not.

• False, CS L2 can help to check

• True, Finops can help to check

These are the possible statuses of Direct VA payment in Find VA Inquiry, except:

• Unmatch

• Match

• Not found

• Settled

Hi CS team, user did top up to RDL but the fund hasn't reflected until now.

What is this feature called?

• Escrow Top Up

• RDL Payment (Top Up)

• Loan Disbursement

• Repayment

What is the different between money-in repayment and repayment?

• Money-In Repayment -> Borrower paid the fund back to Lender through Repayment VA Repayment -> Merchant helps to move fund from Repayment VA that has been paid from Borrower to Lender's Escrow Account

• Money-In Repayment -> Borrower paid the fund back to Lender through Repayment VA Repayment -> Lender moves the fund from Repayment VA from Borrower to their bank account

These banks are available for Escrow VAs, except:

• Mandiri

• Permata

• BNI

• BSS

Mandiri VA is direct VA money in channel.

• True

• False

Who should we escalate if we find Direct VA not found?

• Finops

• CS L2