Design Thinking is

• Thinking about Design

• Designing ways in which people think

• Asking users to solve problems

• Defining, framing, and solving problems from users’ perspectives

The Benefits of Design Thinking. Which one is WRONG among them?

• Creates innovative solutions

• Expands design thinkers’ knowledge

• Foresees new problems

• Prioritizes product needs

• Tackles “wicked problems”

What are the steps of the design thinking process?

• Understand > Draw > Ideate > Create > Test

• Empathise > Define > Ideate > Prototype > Test

• Empathise > Design > Implement > Produce > Test

• Understand > Define > Ideate > Produce > Try

Design Thinking is a Linear Process True or False?

• True

• False

Which of these statements are practices of the “Define” step?

• Propose as many solutions to the problem as possible

• Craft “How Might we – (HMW)” questions

• Come with a point of view statement highlighting the user’s need.

• Craft Persona(s) for your target audience

Why do we need HMW questions?

• To find opportunities for design

• To find multiple prototypes for a product

• To find enormous customers for business

• To find similar problems to solve

Which one is right? “Intended experience” in HMW is?

• Planned to be offered to target user.

• That the experience is actually lived by the user.

Which one statement is right?

• How might we (intended experience) for (user) so that (desired effect).

• How might we (user) for (intended experience) so that (desired effect).

• How might we (desired effect) for (user) so that (intended experience)

All questions that start with HMW are not effective.  “Kavitha, a teenage girl, needs to eat nutritious food (in order to / because she wants to) thrive and grow in a healthy way.” - a Problem Statement: Which one below is the effective HMW question?

• How Might We make healthy eating appealing to her?

• How Might We inspire Kavitha towards healthier eating options?

• How Might We make healthy eating something, which Kavitha aspires towards?

• How Might We make nutritious food more affordable?

One of the different perspectives of HMW is “Amplify the good”, Which statement describes the most of it?

• To amplify the positive aspects of the user’s needs.

• To amplify the positive aspects of the Designer’s needs.

• To amplify the positive aspects of the Product’s needs.

• To amplify the positive aspects of the Service’s needs.