KAHOOT 1
Authored by Isabel Fuentes
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1st Grade
Used 1+ times
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27 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Los clientes pueden contactarse con su grupo de expertos via..
LLAMADA O MENSAJE
SENALES DE HUMO
CORREO ELECTRONICO
2.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
El Path to resolution incluye...
SELF-HELP
MISTREAT THE CUSTOMER
OFFER
FIX IT
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Un ejemplo de NPS statement es...
Lamento que tu telefono se haya perdido :(
Que bueno que tu nene de 28 vaya a tener su propia cuenta :3
Recuerda que tu grupo de expertos de T-Mobile esta aquí para darle el servicio VIP que te mereces
Tu puedes utilizar tu aplicación t-mobile para hacer tus arreglos de pago sin problema
4.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Selecciona los behaviors que TEX debe tener
ACTIVE LISTENING
COLGAR AL CLIENTE
MALTRATAR AL CLIENTE
VISUAL AUDIT
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
El close date es...
La fecha cuando el cx debe pagar
La fecha en que el cx se le suspende la linea por falta de pago
La fecha de cierre del mes del cx
La fecha cuando Autopay se cobra
6.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Los tipos de facturación de T-Mobile son...
Bill Carrent
Bill Current
Bill Arrears
Bill Arriar
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Los One Time Charges son...
Cargos de una unica vez en la factura del cliente
Cargos recurrentes del cliente
Impuestos del gobierno
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