LU1-Roles & Responsibilities of RM

Relationship managers are essential part of banks as they help to increase ___ & generate more revenue for the company.

• client dissatisfaction

• client irritation

• client complaints

• client satisfaction

Relationship Managers (RM) are mapped to ______ to service, manage and deepen client relationships.

• Products

• Clients

• Branch Managers

• Services

Relationship Manager is responsible for _________ with clients on a day to day basis.

• interacting and engaging

• talking

• empathizing

• discussing

CTG stands for ____.

• Customer To Gap

• Customer To Group

• Cost To Group

• Cash To Group

KPI stands for ______.

• Key Performing Individual

• Key Persistent Indicator

• Key Portfolio Investment

• Key Performance Indicator

Which of the following is not a parmater to measure the quality of sourcing?

• FTNR

• Activation

• Expansion

• Depletion

Which of the following will be not be considered as good quality sourcing?

• ADC not activated

• Initial Payment cheque cleared on time

• AMB maintained as per requirement

• Account opened without any rejections

_____ refers to non-maintenance of AMB/AQB in the succeeding month of account opening.

• Inactive account

• Downgrading

• Depletion

• FTNR

FTNR stands for _____.

• First Time Net Revenue

• First Time Not Risk

• First Time Not Right

• First Time Net Relationship

Which of the following is not a part of 'Liability' in the goal sheet?

• Net FD Growth

• NAV

• NTB/CTG

• Wealth Income