By leading change, the manager acts as a bridge to support employees as they move from existing work practices into ___ territory. (3 letters)

T/F: A good leader displays empathy.

• True

• False

A manager who is a good leader will have ____ expectations of employees' abilities to initiate and implement a change process.

If employees believe that they have the trust and support of their manager, then ______ to change can be more effectively and productively dealt with.

Employees are more prepred to accept the risks involved with change if they feel their manager is concerned with their ______ .

Less effective leaders focus on...

• completing tasks and meeting deadlines

• resolving conflicts when change is introduced

• build and communicate a clear vision

• the concentrate on the needs of their employees

If a leader is good, change management will always be effective.

• True

• False