Appearance and Conduct

Lydia works at a medical facility in which all employees are required to wear closed-toe shoes. Lydia does not agree with this rule. What should Lydia do?

• Wear what she wants

• Comply and wear appropriate shoes

• Start a petition to change the rule

• Quit her job

In what way can an employee demonstrate commitment?

• Reminding a coworker to finish a task

• Getting to work late every day

• Getting to work on time

• Performing a task half-heartedly

Which of the following is an example of respectful communication?

• Mazzy looks at social media while a coworker asks for help

• Chi stops participating because the team chooses to go with Adrika's solution.

• Charlie is visibly disappointed in the manager's opinion.

• Ari smiles and courteously explains a situation to a complaining customer.

Body art, such as tattoos or piercings, should:

• Be covered at work no matter what the circumstance.

• Be judged by your own personal viewpoints.

• Be avoided for all positions or industries.

• Comply with company dress code policies.

  Comply with company dress code policies.

Which of the following does NOT demonstrate professional conduct?

• You practice a growth mindset and try to be a positive influence on others.

• You are respectful of customers' and co-workers' choices.

• You do not think you need to follow all the rules in the company handbook.

• Your co-workers can rely on you.

Proper nutrition, physical activity, good posture, and enough sleep are all important aspects of professional appearance.

• True

• False

Which of the following is an example of a positive attitude?

• Expressing gratitude

• Criticizing a co-worker

• Complaining about a manager

• Gossiping about a co-worker

Which of the following demonstrates a growth mindset?

• Refusing to try something new

• Showing initiative

• Using an old procedure

• Ignoring medical advancements

Which of the following is NOT related to good personal hygiene?

• Covering Tatoos

• Neatly styled hair

• Limiting perfume

• Showering Daily

Who is communicating respectfully with their customer?

• Rosa tells the customer they do not understand because they are older.

• Kaeden smiles and makes eye contact while resolving an issue.

• Jackson mumbles the price while looking down at the floor.

• Samantha rolls her eyes when the customer asks for another cup of coffee.