CLAIM PROCEDURE

For parcel that have problem with delivery and need to be proceed with claim, which party are responsible to proceed claim with J&T Express?

• Sender

• Receiver

• Dispacther

• Driver

Which of the following is NOT the correct platform to submit claim:

• Website (https://www.jtexpress.my)

• JTC (J&T Apps)

• JTS (Internal Investigation)

• Facebook (J&T Express social media)

Claim can be submitted by Sender and sender can be individual person or Company account.

• True

• False

Which of the following is NOT eligible for claim?

• Lost / Partial Lost

• Damage / Partial Damage

• Wrong Consignee (send to wrong address)

• Fast delivery to receiver

J&T Express provide guidelines for packaging at official J&T website for sender reference.

• True

• False

For parcel without insurance, sender still can claim if the parcel lost or damage.

• True

• False

Only parcels with insurance are eligible to proceed with claim if the parcel damage/lost.

• True

• False

If the parcel did not have any insurance, J&T Express will compensate based on:

• Maximum RM100 below 2KG and maximum RM300 above 2KG

• Maximum RM200 below 2KG and maximum RM300 above 2KG

• Maximum RM300 below 2KG and maximum RM1000 above 2KG

Which account will be credited / received the amount for compensate.

• Sender

• Receiver

All refund amount will be credited into Sender's account and Authorization Letter is needed as below mentioned if Bank Account holder is belongs to Third Party.

• True

• False