Section 5 :Active Listening Skills

What is Active Listening?

• Focus on the speaker to clearly understand their message and respond in a thoughtful way

• Active listening makes communication more efficient and saves time

• Active listening helps to avoid misunderstandings

What is Benefits of Active Listening?

• Customers appreciate that you are paying close attention and value what they have to say

• Use verbal and non-verbal techniques to show and keep their attention on the speaker

• It helps to spot challenges and resolve problems

What is Benefits to Effective Listening?

• It’s easy to lose focus and get distracted in conversation

• Keep a record of important details from your conversations

• As a result, you don’t have to ask the speaker to repeat themselves

Which is Be Aware of These Distractions?

• Internal noise

• Multitasking

• appreciate

What is Internal noise in Be Aware of These Distractions?

• Internal noise is by fatigue, distracting thoughts, and information overload

• Review your conversation history and previous interactions

• Eliminate distractions by speaking in a clear voice and use simple expressions

What is Multitasking in Be Aware of These Distractions?

• Put other tasks aside when you are communicating with your customer

• Multitasking increases the risk of confusion and making mistakes

• Keep a record of important details from your conversations

“What additional information would you like me to include in your invoice?is one of the Open-ended questions?

• False

• True