ID Operational Training Day - 5

What is this rejection label means in Sum&Sub?

• The document rejected because our system detected it has been edited by a graphical editor, client need to upload original document.

• Documents have low-quality that does not allow definitive conclusions to be made PoI and PoA

• A document that identifies a person (like a passport or an ID card) is not valid for POI and POR

• Documents of different people was uploaded.

What's that MTM comment means?

• Client's position was closed by stop out (so) once the margin level in account dropped below 0% (-44.2%) and equity turns negative (261.2USD) with margin -16.9%

• Client's position was closed by stop out (so) once the margin level in account dropped below 0% (-16.9%) and equity turns negative (-44.2USD) with margin 261.2 USD

• Client's position was closed by stop out (so) once the margin level in account 261.2 USD and equity turns negative (-44.2USD) with margin -16.9 %

• This is just a normal glitch from our system, your account is perfectly fine, kindly check again in 24 hours

Client's current security type is SMS, and they want to change new phone number.

Where will they receive the verification code, when they add their new phone number?

• Old Phone Number

• New Phone Number

• Email

• They will not receive verification code at all

If clients already successfully add the new phone number to their PA, and they want to change it, while their current security type is SMS. Where will they receive the verification code?

• New Phone Number

• Old Phone Number

• Email

• Client can directly change their phone number without verification code

CSE need blacklist client from Backoffice for Change ST after Skype Video Call, How to blacklist client for withdrawal in Backoffice?

• Backoffice → Risk Management → Investigation Tool → click Add Item

• Backoffice → Risk Management → Blacklist → click Add Item

• Backoffice → Reporting → Blacklist → click Add Item

• Backoffice → Traders → User Info → click Add Item

What is the correct sequence for a CSE if client already provided complete information to change phone number from email?

• 1. Skype call client

  3. Add Blacklist for WD in BO

  4. Change ST to new number in BO

  5. Notify client via email

• 1. Call the old phone number and new phone number

  2. Skype call client

  3. Add Blacklist for WD in BO

  4. Change ST to new number in BO

• 1. Call the old phone number and new phone number

  2. Skype call client

  3. Add Blacklist for WD in BO

  4. Change ST to new number in BO

  5. Notify client via email

• 1. Call the old phone number and new phone number

  3. Add Blacklist for WD in BO

  4. Change ST to new number in BO

  5. Notify client via email

On which platform client can use Indicators?

• MT4 and MT5 on PC Only

• Webterminal

• Exness Terminal

• All except multiterminal

Archive order is an operation that summarizes the results of all transactions deleted from the МТ4 and MT5 history. The result of those transactions becomes the amount for the archived order, ensuring that client's balance does not change.

• True

• False

Answer explanation

Archive order only for MT4

Here are the reason for "No Connection Error" except

• Problem with internet connection from client

• Wrong Password

• Antivirus blocks traffic

• Firewall blocks traffic

What is the possible reason if a client unable to connect terminal with "Authorization Failed" error

• Problem with internet connection

• Pending order type chosen wrongly

• Not sufficient fund

• Wrong login information i.e server, trading password or trading account number