ZTT - PH Digipay

"Our customer reported that they have paid the transaction but it is still pending in our end. Can you please check? Here's the proof of transaction" (Upon checking in AD, it shows Completed"

• Issue - PH Ewallet - Bad Gateway Partner : PayMaya Reason Code: Ewallet service down

• Issue - PH Ewallet - payment received with no callback Partner : Gcash Reason Code: Payment received with failed callback

• Issue - PH Ewallet - Paid transaction not reflected on dashboard Partner : Gcash Reason Code: Delayed callback from partner

• Question - PH Ewallet - Failure Reason Partner : Gcash Reason Code: Lack of Understanding about failure reason

"Hi! heads up team, we will be having a system downtime on August 28, 12:45AM-2AM. Thank you - PayMaya"

• Task - PH Ewallet - Other Partner - PayMaya Reason Code: Unidentified Reason

• Issue - PH Ewallet - Ewallet creation failure Partner : PayMaya Reason Code: Ewallet service down

• Issue - PH Ewallet - Other Partner : PayMaya Reason Code: Unidentified Reason

• Issue - PH Ewallet - Bad Gateway Partner : GCash Reason Code: Xendit API Gateway Issue

"Hi Xendit Team, good day. Kindly help process to refund below order. Thank you. Partial Refund: Order ID - 119474 External ID - woocommerce-xendit-119474 Amount - PHP 40.00 Mode of Payment: Gcash Reason - Unresponsive customer"

• Task - PH Ewallet - Ewallet Creation Failure Partner - Gcash Reason Code: Break in Connector

• Task - PH Ewallet - Manual Refund Request Partner - Gcash Reason Code: Unable to Refund in dashboard

• Task - PH Ewallet - Manual Refund Request Partner - Gcash Reason Code: Customer Request for partial refund

• Task - PH Ewallet - Manual Refund Request Partner - Gcash Reason Code: Errror on partner

"Our customer already paid through Gcash today but why is it still not showing in my available balance tab?"

• Question - PH Ewallet - Settlement Time Reason Code - Lack of understanding on the settlement time

• Question - PH Ewallet - Transaction Checking Reason Code: Difficult to find transaction in dashboard

• Issue - PH Ewallet - Payment transaction not reflected on dashboard Reason Code: Delayed Callback from partner

• Issue - PH Ewallet - Dashboard Unexpected error Reason Code: Dashboard Service Error

"Hi! We would like to use Billease in our account. Please activate"

• Task - PH Paylater - Activation Request Reason Code: Lack of understanding on activation floq

• Task - PH Ewallet - Activation Request Reason Code: Automatic activation feature unavailable

• Task - PH Paylater - Activation Request Reason Code: Unable to activate on dashboard

• Task - PH Paylater - Activation Request Reason Code: Automatic activation feature unavailable

"User purchased through GrabPay and the transaction didn't went through. Here's the proof of payment. Can we request for a transaction id for this purchase? Thank you so much!" (Upon checking in AD, txn is Failed and not available in partner's settlement report)

• Issue - PH Ewallet - Paid transaction not reflected on Dashboard Partner : GrabPay Reason Code: Break in Connector

• Issue - PH Ewallet - payment received with no callback Partner : GrabPay Reason Code: Payment received with failed callback

• Issue - PH Ewallet - Paid transaction not reflected on Dashboard Partner : GrabPay Reason Code: Payment received with failed callback

• Issue - PH Ewallet - Dashboard Unexpected Error Partner : GrabPay Reason Code: Dashboard Service Error

"We have activated Gcash in our dashboard yesterday, why is it still not showing up in our invoice settings?

• Question - PH Ewallet - Channel rules and limitations Partner : GCash Reason Code: Lack of Understanding about channel rules and limitations

• Task - PH Ewallet - Ewallet Activation request in Live Mode Partner : GCash Reason Code: Unable to activate Ewallet on dashboard live mode

• Question - PH Ewallet - Settlement Time Partner : GCash Reason Code: Lack of Understanding about Settlement time

• Question - PH Ewallet - Settlement Time Partner : GrabPay Reason Code: Lack of Understanding about Settlement time

Hey @cs-ph-team! Can I ask your help in reaching out to Airpaz? What to inform them: • Customer is requesting to cancel a transaction that is already completed on our side, Billease side. ◦ Name: Adelberto Adelberto ◦ Email: [e-mail] ◦ BillEase Order ID: aac7e5cc4a1c4496af48e4320709f2fe ◦ Xendit Reference ID/external_id: ARPZ01MRO36GYNQE ◦ Amount: PHP7,508

• Task - PH Paylater - Refund Request Partner : Cashalo Reason Code: Refund Feature unavailable

• Task - PH Paylater - Other Partner : Billease Reason Code: Unidentified Reason

• Task - PH Ewallet - Manual Refund Request Partner - Billease Reason Code: Customer Request for partial refund

• Task - PH Paylater - Refund Request Partner : Billease Reason Code: Refund Feature unavailable