Process Payments

Which of the following forms of payments are unauthorised?

• Cash

• Torn cheque

• Vouchers

• Token

When there is a float shortage, you must...

• Take cash from your own wallet

• Take out cash from another cash register

• Inform the duty manager immediately

Provide two suggestions on how to secure a payment point

(a)  

True/false: Never say NO upfront to a customer, rather make an effort to satisfy his/her needs

• True

• False

A (a)   is a written instruction by the owner of the cheque account (drawer) to a bank (drawee) to pay a specified amount to a payee (beneficiary)

True or false: It is not required to check your float at the end of your shift.

• True

• False

(a)   is small denominations of cash kept in the till or cash register that will enable the operator to give the difference between the amount due and the amount received.

What should you do at the end of your shift?

• Greet everyone

• Report to your manager

• Sign off

• Remove all cash, credit cards and vouchers from the till

When there is a error in the transaction when a customer makes a payment.............

• the transaction should be voided

• you should be discreet

• Report to your colleague

True or false: If a customer's credit card has expired, it is still fine to process the payment

• True

• False