CXD-process

Which part of the design process most often in which the designers identify the wants and needs of the client and research past solutions?

• define a problem

• generate concepts

• design a solution

• build and test

• evaluate a solution

Which stage of the design process would designers see if the product does what it was designed to do and determine who well it works?

• Present the solution

• Define a problem

• Evaluate a solution

• Generate concepts

Which stage of the design process would designers share document artifacts with the client?

• evaluate a solution

• present a solution

• build and test

• design a solution

In which part of the design process would the designers create detailed designs and use technical drawings and models?

• present a solution

• define a problem

• generate concepts

• design a solution

In which part of the design process will designers create a prototype and test it for performance, usability, and durability?

• design a solution

• Build and test

• define a problem

• generate concepts

In which part of the design process will designers - research past solutions and brainstorm ideas but no critiques will be made at this point?

• build and test

• define a problem

• generate concepts

• evaluate a solution

True or False - it is common for designers to repeat steps and go back several times in the design procles

• True

• False

True or False - The design process is linear and straightforward

• True

• False

What is Customer experience?

• Great experience of product & Services

• Good call with call center Representative

• Good sale pitch

• Good post sales follow up

Customer Experience impacts feelings and emotions, and encompasses?

• A single touch point with a brand or merchandise

• A better way to provide services and support

• The entire customer journey

• All of the above