22-23 BM1A Teamwork 2.3

Business Automation Experts (BAE) develop computer systems for businesses. What would be the best reason for BAE to use teams instead of individuals?

• Teams of salespeople would not require any training time or expense.

• Teams could bring together different skills for understanding and meeting client needs.

• Teams of salespeople could carry out their work without any meetings.

• Salespeople working in teams would not have to be as self-disciplined.

Which of the following activities does an effective team do?

• Hold members accountable

• Leave planning up to management

• Discourage note-taking at meetings

• Operate without leaders

April has joined a team with members from the sales, customer service,

and shipping and receiving departments. Which term best describes the

team April joined?

• Work team

• Problem-solving team

• Self-managing team

• Cross-functional team

At meetings of the quality team, Juan is nervous about suggesting ideas because he is not sure he understands why there are quality problems. What would help Juan use positive workplace behaviors in the meetings?

• Continue to avoid contributing ideas until you are asked.

• Relieve the tension by joking about some of the managers.

• Prepare by studying problems ahead of the meeting and listening carefully.

• When others are speaking, focus on what you want to say in response.

Haley is helping to choose members for a customer satisfaction team. Which of the following employees demonstrate skill in focusing on the team's purpose?

• Ethan is always busy--for example, checking email during meetings.

• Jesse constantly looks for better ways to solve problems for customers.

• Paige works harder than anyone but has to be reminded which tasks have top priority.

• Whitney is fun to be around because every situation reminds her of a funny story.

Signs of poor trainingTeam members support one another when they view differences as being ____.

• Signs of poor training

• Annoyances they can live with

• Qualities and skills that add value

• Problems to complain about

Arjun has joined a work team that assembles products. What is the best way for Arjun to build the team's trust in him?

• By keeping promises and showing he is dependable

• By using technical terms and showing he is smart

• By talking a lot during team meetings

• By rebuilding trust after being late a few times

Mia is attending a team meeting to discuss how to prevent accidents. One of her teammates suggests pushing all the desks against the wall, and Mia thinks the idea is silly. What would be the most constructive response?

• "That would never work. I have a better idea."

• "Looking at the room arrangement is a good idea, and here's another approach."

• "That's hilarious! We'll all go crazy staring at the walls!"

• Be quiet, and let the team see how bad the idea is.

One role of team leaders is to facilitate discussion. What does that mean?

• To end discussion

• To fake discussion

• To help discussions run smoothly

• To discourage discussions from happening

Ruben is helping his team choose a leader. Of the people Ruben is considering, which one has qualities most related to being an effective team leader?

• Isabel, because she draws out people's best ideas.

• Malik, because he is Ruben's best friend at work

• Curtis, because he is loud and forceful.

• Mercedes, because she has the strongest computer skills.