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BahamaHost Modules III

Authored by Thompson Thompson

Professional Development

Professional Development

Used 18+ times

BahamaHost Modules III
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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which type of body language makes you appear open, professional, confident, less defensive, and trustworthy when communicating?

Folding arms and crossing legs

Avoiding making and maintaining eye contact

Having a slouching or slouching posture

Smiling, making balanced eye contact, and using positive gestures to engage your audience and to show that you are listening

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a form of communication? Choose the best answer

Verbal

nonverbal

Written

All of the aforementioned

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is something that an unsatisfied customer will most likely do?

Return for future business

Leave positive feedback online

Tell friends and family about the bad experience

All of the aforementioned

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of excellent customer service?

A waiter who doesn't want to bother his customers and doesn't check in until the bill is due

An attorney who offers his services for free, but doesn't return phone calls

A reservation agent suggesting to the customer that if they take an earlier flight, they can save $300 on a ticket fare

An interior designer that listens to a customers' wants and needs but creates designs that match her (the designer's) desires

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following statements best captures the nature of leadership as it should be for your business to ensure your continued future success?

Leaders are only those in management positions

Leaders focus on budgeting, assigning tasks, and "looking out for the company

Leader focus on setting direction, influencing, align people with a shared vision and motivating people

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which word best describes a visitor who is allocentric

Adventurous

Non adventurous

Psychocentric

low activity level

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Service performance that falls below a customer expectation in such a way that it leads to dissatisfaction is called:

Service failure

A good experience

Service recovery

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