MCT Pop Quiz

MCT Pop Quiz

Professional Development

11 Qs

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MCT Pop Quiz

MCT Pop Quiz

Assessment

Quiz

Computers

Professional Development

Practice Problem

Medium

Created by

AiNa MaYa

Used 3+ times

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11 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

45 sec • 5 pts

What is MCT stands for

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

All these profiles available in MCT except for ...

Configuration Admin

Agent

Supervisor

Business Admin

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Emails polled into MCT via mailbox (exchange) and then processed by Rules Editor and ...

Setting in Queued Email Types

Rules in Country Default Queue

Email processing rules

Configuration in Main MCT

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

With chat_supervisor = true configuration, what are the chat features will be enable for the MCT user ?

monitor, transfer

monitor, whisper, barge in

monitor, conference

monitor, report

5.

MULTIPLE CHOICE QUESTION

2 mins • 5 pts

A work item (email) processed into MCT at Friday 16:00.

The working hours calendar is Mon to Fri from 09:00 to 17:00.

With 4 hours SLA configured in QET, when will be the due date for this work item ?

Saturday, 13:00

Monday, 04:00

Friday, 20:00

Monday, 12:00

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Email downloaded in MCT with which format ?

.outlook

.msg

.eml

.dat

7.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What is the button to click when the same agent want to work with the same email later ...

Restore

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