Professional Communication

As a healthcare professional it is important that...

• I remember that all patient information is confidential

• I present myself in a positive manner

• I demonstrate healthy habits because I am a role model for the people I care for

• I wear my name badge by my collar at all times and my uniform is neat, clean allowing for the movement needed to do my job.

• All of the above

Empathy means

• Another word to pathetic

• Same as sympathy

• Putting yourself in someone else's shoes

• Not caring what others are going through

Touch is a form of ________ communication.

• Verbal

• Telepathic

• Nonverbal

• Body language

Communication mistakes can lead to serious errors in patient care with devastating results for patients and their families.

• True

• False

In a communication loop, the receiver must understand the message and respond to the sender in some ways, or there is no communication.

• True

• False

Which of the following elements must be considered when deciding the best method for delivering a message?

• how many people will receive the message

• whether a written record of the information is needed

• how quickly the receiver needs the information

• all of the above

Which of the following is a good way to improve listening skills and understand a message?

• facing the sender

• avoiding eye contact

• interrupting the speaker

• all of the above

Which of the following is a characteristic of a good listener?

• filling in moments of silence to keep the conversation going

• providing feedback by asking further questions

• turning away from the speaker

• finishing the speaker's sentence

Proper communication skills for healthcare workers do not include

• speaking clearly and distinctly

• speaking to the listener, individually or as a crowd choosing

• using medical terminology to add value to your own message

• choosing words that your audience will understand

Which of the following are nonverbal forms of communication?

• Facial expression

• Posture

• Tone of voice

• Touch